Ethical Property Management Policy

The Charity is mindful of the impact which property management can have, not only on the surplus income available to further the charitable objects, but also on all stakeholders in the Estates as well as wider society and this policy seeks to set out ethical ways in which property management should be undertaken.

Fairness

In all dealings with people the Charity’s property management will seek to treat people fairly.

Ethical Management

The Charity recognises that management of its properties should take advantage of opportunities to optimise the net surplus available for spending on the Charity’s objects, although in achieving this it will, where appropriate, strive to:

• Encourage tenants to take a long-term attitude to the property, encouraged by supportive lease terms
• Improve the environmental performance of its properties and seek to encourage tenants to take a similar approach
• Be mindful of the wellbeing of all occupiers of properties on the Estates
• Maintain an open dialogue with all occupiers
• Avoid permitting any illegal, immoral or other inappropriate use of their properties or to allow tenants to cause disruption or discord within the local community
• Vulnerable Tenants: The Charity’s property managers will have particular regard to those tenants who might be regarded as vulnerable and identify whatever practicable and additional support they feel that they, and the Charity, might reasonably offer.
• Contractors: The property managers will expedite the approval, processing and payment of invoices from suppliers and contractors (in line with their payment terms) and, in any event, within not more that 31days of the receipt of such invoices.

Responsibility

The Charity’s property managers will ensure that all decisions are made in an informed manner taking account of financial, environmental and social impacts.

Sustainability

The Charity recognises the important opportunities that appropriate property management can release in contributing to the planet’s challenges and the Charity supports physical and social structures that contribute to a more sustainable lifestyle.

The Charity seeks to ensure that its property management is undertaken in a manner that has a positive environmental impact and only uses its fair share of the planet’s resources.

Triple Bottom Line

The Charity will seek to develop, with its property managers, a robust system of triple bottom line accounting and reporting through which the Charity can make decisions about its property fully informed of the social, financial and environmental impact and implications.

Collaboration & Partnership

The Charity’s property managers will seek to work with people rather than against them and will seek to resolve issues when they arise.

Community

The Charity’s property management will be delivered in ways that support a sense of local community in the geographic areas of their estates, enhancing the reputation of the Charity and supporting the local community and charitable organisations.

Continuous Improvement

The Charity’s property management services will be procured from market leading specialists with a culture of continuous improvement who will be well-informed on current and sector specific issues. The Charity’s property managers will maintain appropriate accreditation covering good governance, quality assurance and environmental management.

November 2022